Refund Policy
Last updated: October 9, 2026
At NOUIRA, customer satisfaction is important to us. We are committed to providing a transparent, fair, and straightforward return and refund process.
If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. 30-Day Return Policy
We offer a 30-day return period from the date you receive your order.
To qualify for a return under our standard return policy, items must meet the following conditions:
- Items must be unworn, unused, and in their original condition.
- Original tags must remain attached where reasonably possible.
- Items should be returned in their original packaging where reasonably possible.
- Proof of purchase or an order confirmation must be provided.
We reserve the right to decline voluntary returns that do not meet these conditions, subject to applicable consumer protection laws.
Your statutory consumer rights, including your legal right of withdrawal, remain unaffected.
2. How to Request a Return
To initiate a return, please contact us at bynouira@gmail.com with your order number and the reason for your return.
Our customer support team will provide you with the necessary return instructions and the applicable return address.
Please contact us before sending your return to ensure that it can be processed correctly. This does not restrict your statutory right of withdrawal.
Return Shipping Costs and Responsibilities
For returns due to a change of mind, ordering the wrong size, or personal preference, the customer is responsible for arranging and paying for the return shipment.
NOUIRA does not provide free or prepaid return shipping labels for these returns.
The customer is responsible for:
- Arranging and purchasing a return shipping label from a shipping carrier of their choice.
- Paying all applicable return shipping costs.
- Securely packaging the returned items to prevent damage during transportation.
- Sending the return package to the correct return address provided by NOUIRA.
- Retaining proof of shipment and, where available, a tracking number until the return has been processed.
We strongly recommend using a reliable shipping service with tracking.
Customers are responsible for properly dispatching their return shipment. If a return shipment is lost or delayed, customers should contact their selected shipping carrier to investigate the issue.
NOUIRA is not responsible for additional shipping costs resulting from an incorrectly addressed return or inadequate packaging, except where otherwise required by applicable law.
These conditions do not limit any statutory consumer rights.
If an item is defective, damaged upon arrival, or incorrect, NOUIRA will cover reasonable return shipping costs in accordance with applicable consumer protection laws.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at bynouira@gmail.com as soon as possible.
Include your order number, a description of the issue, and photographs where possible to help us assess your request efficiently.
We will review the issue and provide an appropriate solution, which may include a replacement, repair, or refund in accordance with your legal rights.
Customers will not be required to pay reasonable return shipping costs for confirmed defective, damaged, or incorrectly delivered items where the law requires us to cover those costs.
Your statutory rights relating to faulty or non-conforming products remain unaffected.
4. Exceptions and Non-Returnable Items
Certain products may be excluded from voluntary returns or the statutory right of withdrawal where permitted by applicable law.
These may include:
- Products made to the customer's specifications or clearly personalized.
- Products that fall within other legally recognized exceptions to the right of withdrawal.
Sale and discounted items remain eligible for returns under our standard return policy.
Gift cards, where offered, may be subject to separate terms and applicable legal exceptions.
Nothing in this policy excludes or restricts your statutory rights concerning defective or incorrectly supplied products.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us at bynouira@gmail.com.
Exchanges are subject to product availability.
Depending on availability, we may arrange an exchange or recommend returning the original item and placing a new order.
For voluntary exchanges due to personal preference or incorrect size selection, customers are responsible for the applicable return shipping costs unless otherwise agreed.
If an exchange is required because of a defective or incorrectly delivered product, we will provide an appropriate solution in accordance with applicable consumer protection laws.
6. EU Right of Withdrawal
Customers covered by European Union consumer protection laws generally have the legal right to withdraw from an online purchase within 14 days of receiving their order, without providing a reason.
To exercise this right, you must notify NOUIRA of your decision to withdraw within the applicable 14-day period.
You can do so by sending a clear statement to bynouira@gmail.com. You may also use the model withdrawal form below, although its use is not mandatory.
After notifying us of your withdrawal, you have a further 14 days to send the goods back.
You may inspect and try on clothing as you would in a physical retail store.
However, you may be held responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
For returns under the statutory right of withdrawal, customers are responsible for the direct return shipping costs, as disclosed in this policy, unless otherwise required by law.
Your statutory right of withdrawal applies independently of our voluntary 30-day return policy.
7. Refunds and Processing Times
Once your returned item has been received and inspected, we will notify you of the status of your return.
For returns accepted under our voluntary 30-day return policy, refunds will normally be processed within 14 days after receipt and approval of the returned goods.
For valid withdrawals under EU consumer protection laws, we will issue the refund within 14 days of receiving your withdrawal notification.
However, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Refunds will be issued using the original payment method unless expressly agreed otherwise.
For statutory withdrawals, we will also refund the original standard delivery costs where legally required. Any additional costs resulting from choosing a more expensive delivery method than our standard delivery option will not be refunded.
If only part of an order is returned, the original delivery costs may not be refundable where permitted by law.
Customers are responsible for the direct costs of return shipping for change-of-mind returns.
We do not charge additional restocking fees for valid statutory withdrawals.
The time required for the refunded amount to appear in your account may depend on your bank or payment provider.
8. Lost or Delayed Return Shipments
We recommend that all customers use a tracked shipping service when returning an order.
Please retain your shipping receipt and tracking information until your refund has been completed.
If your return shipment is delayed or lost, please contact the shipping carrier used for the return.
For voluntary returns, NOUIRA may require the returned goods to be received before approving a refund.
For statutory withdrawals, reimbursement will be handled in accordance with applicable consumer protection laws, including the rules regarding proof of return shipment.
NOUIRA is not liable for issues caused by incorrect return addresses supplied by customers, inadequate packaging, or shipping carrier errors, except where liability cannot legally be excluded.
9. Return Address
Please contact our customer support team before sending a return.
Email: bynouira@gmail.com
We will provide the correct return address and instructions for your shipment.
Please do not send returns to an address that has not been confirmed by NOUIRA.
This procedure does not limit your legal right to withdraw from your purchase.
10. Model Withdrawal Form
If you wish to withdraw from your purchase under your statutory right of withdrawal, you may use the following form and send it to bynouira@gmail.com.
To: NOUIRA
Email: bynouira@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:
Use of this form is optional. Any clear statement communicating your decision to withdraw is sufficient.
11. Contact Information
For questions regarding returns, exchanges, refunds, or your consumer rights, please contact us using the details below.
NOUIRA
Email: bynouira@gmail.com
Website: https://www.bynouira.com
Chamber of Commerce (KvK): 77363116
VAT Number: NL003187629B35
Country: The Netherlands
At NOUIRA, we are committed to providing a reliable, fair, and transparent shopping experience. We aim to handle all return and refund requests professionally and in accordance with applicable consumer protection laws.